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Shipping Policy

Shipping Policy: Your Seamless VERTU Experience

At VERTU, we prioritize your satisfaction throughout your shopping journey. If, for any reason, your purchase doesn't meet your expectations, our dedicated team is ready to assist. Contact us directly through our Contact Us page, and we'll work collaboratively to find tailored solutions for your unique case.

Return Policy: Hassle-Free Satisfaction

Our commitment to your satisfaction extends to a hassle-free 7-day return policy. You have a whole week after receiving your item to request a return. For eligibility, ensure the phone is inactive and unregistered, maintaining the same condition as when received – unworn, unused, with tags, and securely packaged in its original box. Don't forget to include the receipt or proof of purchase. Encounter software or hardware issues within 7 days post-activation? Contact our customer service for swift assistance.

Delivery Process & Order Status: Smooth Operations

Experience seamless order processing with our typical 1-2 business day processing time. Even orders placed on weekends or holidays will be swiftly processed within the next 1-2 business days. High order volumes may extend processing times, but your order is a top priority.

Once your order is fulfilled, anticipate a Shipping Notification email in your inbox. This comprehensive email includes your tracking number and a convenient link to check your order status. Alternatively, visit your account page to stay updated on the progress of your order.

Shipping Charges: Elevating Your Experience

Enjoy speedy delivery within 2-5 days, subject to location. Please consider potential extensions during holidays or inclement weather. The good news? Shipping costs are seamlessly integrated into the phone price—no additional fees. At Vertu, we prioritize transparency and simplicity, ensuring a worry-free mobile shopping experience for our valued customers.

Order Address Error: Simplifying Solutions

Encounter our streamlined shopping experience featuring our exclusive express shipping service. The best part? Shipping charges are seamlessly included in the phone cost, eliminating any additional fees. With a commitment to transparency and customer satisfaction, Vertu ensures a hassle-free and efficient delivery process. Enjoy the convenience of our express shipping, making your purchase experience even more delightful.

Shipping Time: Tailored to You

Your delivery time is estimated between 5 to 15 working days, contingent upon your location:

  • North America: 5 to 12 working days
  • Europe: 7 to 15 working days
  • Asia: 6 to 12 working days
  • Oceania: 8 to 15 working days
  • Africa: 9 to 15 working days

Remember that the shipping time initiates from the date of shipping, not the order placement date. Unforeseen factors such as an invalid address or customs clearance procedures may contribute to occasional delays.

Packaging Material: Luxurious and Eco-Friendly

Indulge in unboxing with our Exquisite Luxury Gift Box made from environmentally friendly, recyclable paper. We meticulously source and repurpose materials to provide a luxurious, eco-friendly packaging experience that aligns with our commitment to sustainability.

Additional Information: Your Satisfaction, Our Priority

  • We process orders Monday-Saturday (excluding holidays), and customers receive an email notification upon dispatch.
  • While delivery typically takes 4-5 days, variations may occur depending on location. External factors like adverse weather conditions or holidays may influence shipping times.

Every delivery time estimate is a projection. VERTU accepts no responsibility for delays arising from unpredictable factors such as weather conditions, issues with delivery carriers, customer errors, holiday-related delays, or any other unforeseen circumstances. For any inquiries or assistance with your account, please contact us. Your satisfaction is paramount to us.