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Return and Exchange Policy

Experience VERTU's hassle-free Return and Exchange Policy, designed to elevate your shopping experience. Unhappy with your purchase? Our dedicated team is here to assist you throughout the process.

30 Days to Decide

Enjoy a generous 30-day return window from the date you receive your item. It should remain non-activated, unused, with all tags, and in its original packaging. Don't forget to include the receipt or proof of purchase.

Initiating a Return

Contact our team directly to kickstart the return process. Once approved, we'll provide a return shipping label and detailed instructions for a smooth return journey.

Defective or Damaged Items

Inspect your order upon arrival. If you find any defects, damages, or receive the wrong item, reach out immediately. We're committed to resolving issues promptly.

Non-Returnable Items

While we strive to accommodate returns, certain items can't be returned, including perishables, custom or personalized items, and specific hazardous materials. Sale items and gift cards are also non-returnable.

Effortless Exchanges

Are you looking for something different? The quickest way to make a switch is to return the item and make a separate purchase for the new one.

European Union 14-Day Grace Period

EU customers benefit from a 14-day cooling-off period, allowing cancellations or returns without specific justification. Ensure the item remains in its original condition with tags, packaging, and proof of purchase.

We understand navigating returns can be complex, but our team is here to make it seamless for you. Contact us for any assistance you need in understanding or processing your return and exchange. Thank you for choosing VERTU, where satisfaction is our commitment.